Frequently Asked Questions
Our stunning resort-style hotel offers guests first-class amenities and first-rate service making us a top choice for both business and family travel in Orlando. We're dedicated to answering all your questions and making your Orlando experience the best possible!
We would be glad to accept and hold a reasonable number of your packages of reasonable size for your arrival. At this time, we will provide this service at no charge (subject to change without notice).
Please make sure that your name, or the name of the person holding the reservation, and your arrival date, is marked on the outside of each package. Also, send your packages as close to your arrival date as possible. In addition, we are not able to confirm the delivery of your package via email or phone prior to your arrival.
Please note that delivery of packages that may arrive after your departure can not be refused in order to be returned.
Our hotel offers FREE scheduled transportation to the area attractions as follows:
- To Hollywood Studios-11:20AM
- To Sea World - 7:25AM
- To Magic Kingdom -8:00AM
- To Universal-7:25AM
- To Epcot - 11:20AM
- Hollywood Studios-8:30PM
- Sea World-6:15PM
- Magic Kingdom-8:45PM & 10:05PM
- Epcot - 10:15PM
You may request a copy of the schedule/policies when you check in. Groups of 20 or more persons are not permitted to board the FREE shuttle unless prior arrangements are made- call for a group transportation quote. Note times are subject to changed.
For general questions, call 407-396-8040. For more information, please click here.
The best option for guests traveling from the airport would be Uber, Lyft or Taxi. After claiming your luggage, go to the Transportation level at the Orlando International Airport, then walk down to the Taxi Stand or Ride Share Area for pick-up.
A taxi should cost approximately $65 to $75 one-way to our hotel, with no other stops along the way. If you have a larger family (say 6 to 10 people) the taxi stand does have larger vans for larger party sizes.
Expect the travel time to be between 20 and 30 minutes.
Pets under 80 pounds are always welcome. A fee of $75.00 for stays 1 to 6 nights will be charged, and a fee of $125.00 for 7 plus nights. Pet fee applies to all rooms hosting pets, excluding service animals. Pets must be secured in an appropriate cage or taken from the room for housekeeping service, left in an appropriate cage if left in a room unattended, and on a leash at all times in public areas.
If you are staying less than 7 nights you will receive Light Touch housekeeping service daily which includes the replacement of used towels, emptying trash and making the beds. If you are staying more than 7 nights, cleaning is provided on a weekly basis and will be scheduled when you check in.
To confirm the day of your full cleaning service, please check with the front desk. Light Touch housekeeping will be provided on other days.